Shipping & Delivery

Currently Hamstring only ship within the U.S. the shipping cost will depend on the product you buy and calculated at checkout.

Hamstring is pleased to offer you delivery service through UPS. We use UPS Economy for shipments.

Hamstring will process your order immediately after it has been placed. Brands that are carried in our warehouse are guaranteed to ship out same day, as long as the order is received before 3:00 pm EST Monday-Friday. All other brands will ship out in the allotted time specified on the product page itself. Some items are made to order and can take longer to ship.


Shipping Times

Please view the chart below to determine your transit time once your order has shipped. If your situation does not allow for economy shipment, please contact us and we can offer upgraded and express shipping to ensure that your package arrives on time. Depending on the situation, there may be a shipping surcharge for shipments to Alaska, Hawaii, and other US territories.

3-6 business daysNC, SC, GA, VA, MD, PA, WV, OH, AL, FL
5-6 business daysNJ, MA, VT, MS, LA, TN, KY, MO, MD, IN, OH, MI, PA, DE, RI, NY, CT, ME, AR, IL, WI, MN, IA, TX, OK, KS, NE, SD, ND, MT, WY, CO, NM
7+ business daysTX, AZ, UT, WY, ID, WA, OR, NV CA, Alaska, Hawaii, US Territories

Address Change Policy

Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.


Cancellation Policy

At DFOhome.com, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.


Delayed or Refused Delivery

UPS will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, UPS will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving UPS permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by UPS, packages will be sent back to Hamstring. In this case, the customer will be responsible for the full shipping costs as estimated by UPS for reshipment.

All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Hamstring, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.


Damages

Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact us within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.


Lost Shipments

In the event of a full or partial lost shipment, please contact Hamstring within 30 days from time of shipment. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.