Refund and return policy

Return Policy

At Hamstring, you may return any new, unused, resalable items within 30 days of purchase. You don’t like it? Then don’t keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what item(s) are being returned and in order to get your refund quicker. Please note that some item(s) ship directly from the manufacturer, so some returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the item(s) to the return address provided, and we will credit you back the amount you paid for the product(s), minus our original shipping cost, once the item(s) is received. The shipping cost will be provided for you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.

Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.


Damages Policy

Although rare, shipping damages do occur. If your item(s) arrives damaged, please contact [compnay] immediately. We will reship the damaged item(s) at no cost to you. Please be prepared to send in photos of the damages to the packaging of your shipment as well as the product itself. Receiving photos helps our customer service representatives understand your situation better and will help speed up the process of your return or exchange. We will work with you to quickly identify and replace the damaged item(s), and we will submit a claim directly to the shipping company. Please note that we are unable to expedite shipment on a replacement part or item.


Exchange Policy

Hamstring will allow you to exchange any unused, resalable item(s) within 30 days of purchase for a different product. Please contact our customer service before sending any item(s) back to exchange so that we know that item(s) are being exchanged and which item(s) to ship out for the exchange. Please note that some item(s) ship directly from the manufacturer, so we will provide the address to send the exchanged item(s). Once this information is given, simply ship the item(s) back to to the address provided and let us know what you would like to exchange the returned item(s) for. Once the returned item(s) is received, we will ship out the new item(s) to you free of charge. If the new item is more expensive, you will simply pay only the difference in price. If the new item is less expensive, you will be refunded the difference in price.


Refund Policy

We guarantee our products to be free of defects in material and craftsmanship for up to one full year from the date of purchase. If an item is found to be defective within that time, Hamstring will gladly replace it or send the appropriate replacement parts at no cost to you.

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Address Change Policy

Please verify in your order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.


Cancellation Policy

At Hamstring, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it, because once an order has shipped, we are not able to make changes or cancel it. If in the event you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Please see the Return Policy above for more information.